Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase from piani.-beauty. If for any reason you are not happy with your order, we offer the following refund and return policy.
Returns:
- Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Timeframe: You must request a return within 30 days of receiving your item.
- Process: To initiate a return, please contact our customer service team at info@piani-beauty.com .We will provide you with a return shipping label and instructions.
Refunds:
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed and applied to your original method of payment within 30 business days.
- Exclusions: Sale items and gift cards are non-refundable.
Exchanges:
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for an exchange or refund.
Shipping Costs:
- Customer Responsibility: You are responsible for paying your own shipping costs for returning an item, unless the return is due to our error (e.g., incorrect or defective item).
- Non-Refundable: Shipping costs are non-refundable.
Contact Us: If you have any questions about our refund policy, please contact us at info@piani-beauty.com