Shipping Policy

U.S. & North American Orders

Preparation & Fulfillment

Please allow approximately 5–9 business days for your order to be prepared, processed, and readied for shipment.

• Many orders may ship sooner.
• Larger or more complex orders may require additional preparation time.

Standard Delivery

Once your order has been fulfilled and handed to the carrier, standard delivery within North America typically takes:

• 3–5 business days
• Remote destinations may require approximately 5–8 business days in transit.

Expedited Delivery

Where expedited shipping is available, carrier transit within North America is typically:

• 2–3 business days

Expedited shipping reduces carrier transit time only. It does not shorten the preparation and fulfillment period before shipment.

International Orders

piani. ships internationally to supported destinations.

After preparation and fulfillment, standard international delivery typically takes:

• 5–14 business days

For Australia and New Zealand, delivery may take approximately:

• 7–22 business days

Where expedited international shipping is available, carrier transit is typically:

• 4–12 business days

International delivery times can vary depending on destination, customs clearance, local postal services, and carrier conditions.

Shipping Costs

Available shipping methods and shipping charges are displayed during checkout.

Rates may vary depending on:

• destination
• shipping method
• order size
• carrier service

The shipping amount shown at checkout is the amount applicable to your order before purchase is completed.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided with your order.

Tracking information may take a short time to become active after the carrier receives the shipment.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the piani. product or shipping price and are the responsibility of the recipient.

Customs procedures may occasionally extend international delivery times.

Delivery Estimates

All preparation and delivery periods are estimates in business days and are not guaranteed delivery dates.

Business days generally exclude weekends and public holidays.

Occasional delays may occur because of circumstances outside our control, including:

• severe weather
• carrier disruptions
• peak-season volume
• customs processing
• incorrect or incomplete delivery information
• other transportation or logistical disruptions

Address Accuracy

Please review your shipping information carefully before completing checkout.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact piani. as quickly as possible. Once an order has entered fulfillment or shipment, an address change may no longer be possible.

Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it:

• review the carrier's tracking information
• check around the delivery location
• check with household members, neighbors, reception, or building management where applicable
• contact the carrier using the tracking information

If further assistance is needed, contact piani. through the contact details listed on our website.

Returns & Refunds

Shipping and delivery are separate from returns and refunds.

For information about returns, refunds, damaged products, or order issues, please review our Refund Policy.

Questions About Your Order

For questions about shipping or an existing order, please use the official piani. contact information provided on our website: shop@piani-beauty.com.