Terms of Service

1. Online Store Terms

You may use this website only for lawful purposes.

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not introduce malicious code, viruses, automated attacks, or other technology intended to damage, interfere with, or gain unauthorized access to the website, store, or related systems.

2. Products

We aim to present our products as accurately as possible, including:

• product names
• descriptions
• ingredients
• images
• pricing
• product availability

Product photography may appear differently depending on screen settings and device display.

Packaging, labels, or presentation may occasionally be updated without materially changing the product ordered.

Cosmetic products should be used according to the directions and cautions provided with the product or on its product page.

Individual experiences with skincare products can vary.

piani. products are cosmetic products and are not intended to diagnose, treat, cure, or prevent disease.

3. Product Information

We make reasonable efforts to keep product descriptions and ingredient information current and accurate.

Customers with allergies, sensitivities, or specific ingredient concerns should review the ingredient list before use.

Product formulations may occasionally be updated. Where there is a difference between website information and the ingredient information appearing on the physical product received, the information on the current physical product packaging should be reviewed before use.

4. Orders

Submitting an order does not automatically mean that we have accepted it.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

• suspected fraud
• payment problems
• pricing or technical errors
• product availability
• incorrect order information
• suspected misuse of the store

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

5. Prices

Prices are displayed in the currency shown on the website or at checkout.

Prices may change from time to time without prior notice.

A price change does not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.

Shipping charges, taxes, and any other applicable charges are shown during checkout where applicable.

6. Payment

Payment is processed through the payment methods offered during Shopify checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

piani. does not require customers to provide payment card information directly outside the secure checkout process.

7. Shipping & Delivery

piani. orders are fulfilled from a U.S. facility in Dallas, Texas.

Standard branded orders generally require approximately 5–9 business days for preparation and fulfillment before shipment.

After fulfillment, standard North American carrier transit typically takes approximately 3–5 business days.

International transit typically takes approximately 5–14 business days, with longer estimates for certain destinations.

These periods are estimates rather than guaranteed delivery dates.

Complete information about fulfillment, delivery, tracking, international shipments, and customs is available in our Shipping Policy, which forms part of these Terms.

8. International Orders

International orders may be subject to customs duties, import taxes, handling fees, or similar charges imposed by authorities in the destination country.

Unless checkout specifically states otherwise, these charges are the responsibility of the recipient.

Customers are responsible for ensuring that products ordered can lawfully be imported into and received in their destination country.

9. Returns & Refunds

Returns, refunds, damaged products, and related customer rights are governed by our Refund Policy.

Nothing in these Terms limits any mandatory consumer right that cannot legally be waived or restricted.

10. Availability

Product availability may change.

We do not guarantee that every product will be available at all times.

If an ordered product becomes unavailable after an order is placed, we may contact you regarding the order or issue an applicable refund.

11. Website Accuracy

We aim to keep piani.shop accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to:

• product information
• pricing
• promotions
• shipping
• availability
• website content

We may correct such errors and update information when necessary.

12. Intellectual Property

The piani. name, logos, branding, website design, photographs, text, graphics, product presentation, and other original content displayed on this website are protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes.

You may not reproduce, republish, distribute, sell, commercially exploit, or create unauthorized derivative works from piani. content without permission.

13. Prohibited Uses

You may not use the website:

• for unlawful purposes
• to violate another person's rights
• to submit false or misleading information
• to transmit malware or harmful code
• to scrape or extract site content through abusive automated means
• to interfere with security features
• to attempt unauthorized access to systems or accounts
• to engage in fraudulent purchasing activity
• to misuse piani. intellectual property

We may restrict access where necessary to protect the website, customers, or our business.

14. Third-Party Services

Our store uses third-party services to operate parts of the shopping experience, including ecommerce, payment, logistics, analytics, and technology services.

For example, Shopify provides important ecommerce and checkout infrastructure.

Third-party services may operate under their own terms and privacy practices where applicable.

15. Third-Party Links

The website may contain links to external websites or services that are not operated by piani.

We are not responsible for the content, availability, or practices of independent third-party websites.

16. Personal Information

The collection and use of personal information through the website is governed by our Privacy Policy.

Please review that policy for information about how personal data is handled.

17. Website Availability

We work to keep the piani. website and shopping functions available and operating correctly.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur because of maintenance, updates, provider outages, technical problems, or circumstances outside our reasonable control.

18. Disclaimer

To the fullest extent permitted by applicable law, the website and its online functionality are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, piani. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law.

Mandatory consumer rights remain unaffected.

20. Indemnification

Where permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful misuse of the website or material breach of these Terms.

This provision does not limit mandatory consumer rights.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted or separated from the remaining Terms.

The remaining provisions will continue in effect.

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it.

23. Entire Agreement

These Terms, together with the policies referenced on the website, constitute the agreement governing use of the piani. online store and purchases made through it, subject to any mandatory rights provided by applicable law.

Relevant policies include:

• Privacy Policy
• Shipping Policy
• Refund Policy
• Legal Notice / Contact Information
• any other policy applicable to a particular purchase or service

24. Governing Law

These Terms are governed by the laws applicable to the business operating piani., as identified in the store's legal notice, subject to any mandatory consumer protections that apply in the customer's jurisdiction.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• our services
• store functionality
• business practices
• legal requirements
• operational processes

The current version will be posted on this page with its updated date.

Changes apply prospectively unless applicable law requires otherwise.

26. Contact

Questions about these Terms should be directed to piani. using the official contact information provided on the website: shop@piani-beauty.com.