Refund Policy
We want you to be completely satisfied with your purchase from piani. clinical serums. If for any reason you are not happy with your order, we offer the following refund and return policy.
Returns:
- Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Timeframe: You must request a return within 30 days of receiving your item.
- Process: To initiate a return, please contact our customer service team at shop@piani-beauty.com .We will provide you with a return shipping label and instructions.
Refunds:
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed and applied to your original method of payment within 30 business days.
- Exclusions: Sale items and gift cards are non-refundable.
Exchanges:
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for an exchange or refund.
Shipping Costs:
- Customer Responsibility: You are responsible for paying your own shipping costs for returning an item, unless the return is due to our error (e.g., incorrect or defective item).
- Non-Refundable: Shipping costs are non-refundable.
Contact Us: If you have any questions about our refund policy, please contact us at shop@piani-beauty.com